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Management leadership training course online for managers, supervisors and team leaders
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In this page we are going to look at the comprehensive contents of the Manager's Tool Box manual.

Module 1 - Introduction
1.1  Manager in context 1.2  Why change at all 1.3  Why does change happen? 1.4  Risks and benefits of change 1.5  Typical changes 1.6   Born to lead 1.7  Benefits of improved management 1.8  My guarantee 1.9 About this manual	In this module we examine today's demanding world and the importance of facing up to change. We will discover how this manual is structured to address all these problems.
Performance Evaluation 1 Now you can test your progress by connecting to the members web support page. Complete the questionnaire and satisfy yourself that you're on track before starting the next module.
Module 2 - Role and responsibilities
2.1  Who is a supervisor? 2.2  What is a supervisor? 2.3  What are the resources other thanii iiiiiiiiiiihimself? 2.4  Which is the most important resource? 2.5  The four directions 2.6  The management cycle 2.7  Management levels 2.8  Task analysis 2.9  Barriers to the effectiveness ofi the iiiiiiiiiiisupervisor 2.10 Destroying the barriers Performance Evaluation 2	In this module we define the role of managers and supervisors in general and we show you how to get to grips with your particular job position.
Module 3 - Management by Objectives
3.1  Introduction 3.2  What are SMART objectives? 3.3  How it works 3.4  The performance contract 3.5  The 80 / 20 principle 3.6  The main benefits of MBO 3.7  Murphy's law Performance Evaluation 3	Management by Objectives (MBO) is a powerful and proven management tool. This module will give you a user friendly understanding of how to use MBO in your daily work.
Module 4 - Get planning
4.1  The concept of planning 4.2  The basic planning process 4.3  Objectives 4.4  Get the facts 4.5  Evaluate alternatives 4.6  Develop the work scope 4.7  Prepare the plan 4.8  Dependencies 4.9  Action lists Performance Evaluation 4	Everything you need to know about planning from work lists to bar charts. Once you see planning stripped of its jargon and secrecy then you will see its enormous power.
Module 5 - How to get organized
5.1  Introduction 5.2  Organizational structure 5.3  Facilities and working environment 5.4  Working within the system 5.5  Sources of additional resources 5.6  Work standards and procedures 5.7  Day to Day organization 5.8  Materials management Performance Evaluation 5	Being well organized is essential for all managers. There is nothing worse than public humiliation caused by work being stopped because you overlooked getting something. In this module you will learn how to avoid this.
Module 6 - Control function
6.1  Introduction 6.2  The control loop 6.3  The human factor 6.4  Putting it together 6.5  The formal approach 6.6  Measurement 6.7  Control documents 6.8  Action   Performance Evaluation 6	Once we've got everything going well, we need to monitor our progress and be able to take corrective action quickly. This module shows how control can work to produce real world results.
Module 7 - Time management
7.1  Introduction 7.2  It is your call 7.3  The five stages to success 7.4  Problem areas in more detail 7.5  Sorting out paperwork 7.6  Sustainability Performance Evaluation 7	They say 20% of a manager's time is wasted. That's a day a week! This module will show you how to optimize your time.
Module 8 - Decision making
8.1  Introduction 8.2  The 3 basic approaches 8.3  Attitude 8.4  Types of decisions 8.5  The six decisive steps  Performance Evaluation 8	There is nothing worse than a dithering manager who can't take decisions. Nothing gets done until it turns into an emergency. By this time the manager has lost respect from management and his subordinates.
Module 9 - Giving instructions
9.1  Introduction 9.2  Use of authority 9.3  The persuasion way 9.4  Control list Performance Evaluation 9	Giving instructions correctly we have a chance of success. Badly given instructions rarely end in success. The solution is so easy.
Module 10 - Assertive behavior
10.1  Introduction 10.2  What Makes a Winner or Loser? 10.3  Don’t underestimate your importance 10.4  It’s your choice 10.5  Your style 10.6  What is behavior? 10.7  What are passive, aggressive    xxxxxxand assertive behaviors? 10.8  Why Behave Assertively? 10.9  How Assertive Are You? 10.10 Why Rights are Important? 10.11 Optimizing your behavior 10.12  Learn to be assertive Performance Evaluation 10	How often have we all been impressed by the person who enters the room full of confidence and immediately takes quiet control. We can all do it. It just needs a little knowledge, technique and practice.
Module 11 - Leadership and motivation
11.1  Introduction 11.2  The problem with people 11.3  The hierarchy of human needs 11.4  Statistic analysis 11.5  What is leadership? 11.6  The Holy Grail of management 11.7  The tool box style Performance Evaluation 11	We are now getting to the heart of management - our people. Managing others is what makes us managers. We will quickly review some theory and then develop something that will guarantee us all success.
Module 12 - Science of communication
12.1  Introduction 12.2  Why do we communicate? 12.3  How communication works 12.4 The communication process 12.5  Coding 12.6  Selecting channels 12.7  Proxemics 12.8  Transactional analysis 12.9  Noise 12.10 Sensation VS Perception VS Knowing 12.11 So what’s the problem Performance Evaluation 12	We all take communications for granted. In this module you will see how this process can lead to serious problems. We will then discuss how we can overcome the barriers.
Module 13 - Effective communication
13.1  Introduction 13.2  Talking 13.3  Listening 13.4  Feed back 13.5  Creativity and communications 13.6  Gearing Performance Evaluation 13	There are many techniques used by actors, politicians and sales people to manipulate our thoughts. In this module we will learn these and use them in a positive way to help us in our daily work.
Module 14 - Counseling and training?
14.1  Introduction 14.2  Counseling 14.3  Preparation 14.4  The six steps 14.5  Tips for effective counseling 14.6  On the Job training 14.7  Don’t be a schoolteacher 14.8  The three areas for on the job training 14.9  Get prepared 14.10 The Four-Step Process Performance Evaluation 14	Modern professional  supervisors have to stimulate the best performance from their workers. This module describes two powerful tools to get the best out of your teams.
Module 15 - Problem people
15.1  Introduction 15.2  Recognize that a problem exists 15.3  Reasons for problems 15.4  Evidence of problems 15.5  Basic management tools 15.6  Reacting to the problem employee 15.7  What to do when all else fails 15.8  Work  counseling and training examples Performance Evaluation 15	All managers will get their share of problem people. This is never an easy problem but this module will give you a proven structured approach that will solve many of the problems.
Module 16 - Positive discipline
16.1  Introduction 16.2  Discipline line 16.3  Immediacy 16.4  Privacy 16.5  The "Hot Stove Rule" 16.6  Minor misdemeanors 16.7  Serious problems 16.8  Working within the system Performance Evaluation 16	Discipline is always an unpleasant and often a very damaging last resort. Positive discipline is all about setting standards that that reduces conflict. However, we will also discuss how to handle serious company infractions.
Module 17 - People planning
17.1  Introduction 17.2  The machine approach 17.3  Get yourself informed 17.4  Basic analysis 17.5  Objectives 17.6  Documentation 17.7  Determine the management style 17.8  People planning 17.9  Improve moral 17.10 Productivity through motivation 17.11 Building and maintaining relationships 17.12 Your behavior Performance Evaluation 17	People planning is a innovate way of team building, motivation and continuous improvement. It is based on preparing improvement plans for individuals and the group. This module is great!
Module 18 - Action for success
18.1  Introduction 18.2  Management by objectives 18.3  The inevitability of change 18.4  Change factors 18.5  Reducing Resistance 18.6  Personal planning 18.7  Survival tips Performance Evaluation 18	Most training fails because there is no incentive or plan to put new learning into action. Courses that finish on Friday are almost forgotten by midday Monday when real problems overwhelm us. Action for success provides the way to make it work without pain.

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©copyright 2001- Chris Thomas

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